Hello,
Sorry to hear the card didn’t work out. Unfortunately, defects will happen and we try to mitigate this with our own tests. We are proud that defects remains under 1%.
We stand by our product and service and simply offer two options:
1. We send you a refund, that is it.
2. We send you a new card for free but you pick which one…since you likely don’t need the same one.
We are sorry for the inconvenience and understand your frustration.
