Frequently Asked Questions

Product Functionality & Features

How long do Joker Greeting cards play music?

We guarantee the batteries last over 3 hours. But we have found most cards to play for 10+ hours. Even when the card first stops; you can open the card and get more music. 

Can you turn off the music once it starts playing?

Yes, if you break the card. We do glue down the batteries for those worried. 

What happens if someone tries to break the card?

We hid large glitter inside the card to create a mess. 

Are the batteries replaceable?

The batteries are not replaceable. This is a tricky issue because replaceable batteries have other harmful issues with kids; so we glue and seal the batteries into the product. They cannot be replaced. 

Will the card work if it gets wet?

We have many videos showing the card playing while submerged under water. I have tested it in buckets, sinks, and the ocean. It's not waterproof but definitely water resistant. 

Usage & Setup

When should I remove the tab from my musical card?

We designed the tab to be removed after you place the card inside the envelope. We are the first to design them this way with the tab on the spine; and it works great. 

Can I write in the card after removing the tab?

It is not recommended as you may trigger the music. 

How do I know if my card is properly activated?

Once the tab from the spine is removed it is ready. There is nothing else to do. But BEFORE the tab is removed and when you signed the card it should have played music; if you didn't hear any music please contact us. 

What size envelope fits Joker Greeting cards?

Our cards are standard 5 x 7 Inches. All cards come with a plain white envelope. 

Occasions & Gift Giving

What occasions are musical prank cards appropriate for?

We make cards for almost every major occasion like Birthdays, Mother's Day, Father's Day, Valentines, Thanksgiving, Christmas, Halloween, Simcha, Hanukkah, Thank You, Sorry, Empathy, All Occasions, St Patricks, Day, Graduation and more coming all the time. 

Are these cards suitable for children?

Most of them are suitable for children. We have 1 card that is Not safe for work and not safe for children, and it is appropriate titled. 

Which card is best for birthdays vs. graduations?

The best birthday card is usually the Farting Birthday card; it's a classic. But I find the Baby Shark Birthday card does very well for kids. 

We only have one Graduation card that plays pomp and circumstance so I'd recommend that. 

Can I send these cards through the mail?

Yes. We do recommend shipping as a package price (it is more expensive but protects the card the most). But if you do choose to mail it with stamps 2 stamps is best. *US Post can get finicky and say it's too thick for stamps but it's on the edge so most go through without any problems but you can find some US Post ask for more stamps. 

Are musical greeting cards appropriate for office gifts?

Yes, definitely. 

Shipping & Delivery

Do musical cards ship activated?

All orders default to not being activated. Some cards do have the option to ship activated if you scroll further down on the product page. Or visit shipjoker.com where we have another site dedicated to shipping only activated cards. That website can offer a few extras that we can't offer on our main site. 

How are cards packaged to prevent damage?

Yes. We used to package all cards in plastic packaging. But all cards now have a thicker card package to prevent damage. 

Can I ship directly to the recipient?

All orders default to not being activated. Some cards do have the option to ship activated if you scroll further down on the product page. Or visit shipjoker.com where we have another site dedicated to shipping only activated cards. That website can offer a few extras that we can't offer on our main site. 

Do you offer expedited shipping for last-minute gifts

Yes. UPS can ship Next Day or 2-Day delivery. The deadline is 2 PM ET for UPS pickup. If the order is after that time we cannot guarantee it ships the same day. Also, all UPS prices do not include weekends, Saturday or Sunday, it is only business days. So an order shipping Next Day from Friday would arrive on Monday. 

What if my card arrives damaged?

We guarantee all items. Please email us and we will help. We can offer discounts or new card depending on the issue. But please send us images or videos in your response. 

Technical & Safety

Is the glitter safe and non-toxic?

We use two types of glitter and it depends on the product. Most glitter is PET which is plastic but safer plastic. We do have some items that use bio-degradable cellulose which is great but not perfect. 

What type of batteries do the cards use?

We do not use lithium in any products. 

Are the cards loud enough to hear clearly?

Yes. 

Are there any age restrictions for these cards?

No. We really do focus on family friendly cards that are for everyone. 

Brand & Product Selection

What makes Joker Greeting different from other musical cards?

We are the patent holder and inventory of the non-stop musical greeting card. We also are the first to add glitter inside the card if it is destroyed. And we make high-quality products and care a lot about the cards and the customers. 

Do you offer bulk discounts for multiple cards?

Yes. This is automated I checkout. 

Can I customize the message or music?

No, We do not offer custom cards. We design everything and make them in bulk and ship as is. 

What's your return policy for musical cards?

Unopened cards can be sent back. 

How Much is Shipping?

Shipping rates vary by weight and distance. But we make no money on shipping. All packages ship from USA from PA or AZ. 

International Shipping?

• We ship to Europe, Canada, and Australia a few others
• Final costs is determined by software because it includes Duties and Tax. Collecting these upfront helps them arrive more quickly. 
• I wish duties were $0, trust me. 
• We make no money on shipping. 

Where are we located? 

Main offices are in Irvine, CA

Main warehouse ships from Pennsylvania and Arizona. 

What do we do with your email?

Want to contact us? 

A Note From Joker Greeting's Founder

Below is a lot of legal stuff. I've zero interest in selling or abusing your information. But please note that when doing business I do need certain information like email or address in order to fulfill the order. But I never sell customer information to anyone else. That seems rude and not part of the deal.

Contact Us: 

team@jokergreeting.com 

Joker Greeting, 360 East 1st St , Box 306, Tustin CA 92780, United States

-Travis, founder, Joker Greeting

 

This Privacy Policy describes how www.jokergreeting.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify. 

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify and shipping partner, Shipdaddy and our shipping label software, Shiphero. 

Customer support information

• Examples of Personal Information collected:  Location may be gathered or email may be requested. Honestly, I don't need your location but chat apps seem to gather them. 
• Purpose of collection: to provide customer support. An email is only used to reply to requests. They are not used in any other form of marketing or collection. 
• Source of collection: collected from you.
• Disclosure for a business purpose: None.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• We do use Facebook ads to market to or remarket to you. We also use Snapchat, tiktok, and google Ads to make ads and reach customers. See below for further information on this. 

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). This is may be a Facebook or a snapchat or a tiktok. 

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
• SNAPCHAT - https://support.snapchat.com/en-US/a/advertising-preferences
• TIKTOK - They do not allow you to opt out. Please be aware of this. 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below. You can email us to see your information or have it completely removed: team@jokergreeting.com

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

Selling Personal Information

 

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below [OR INSERT ALTERNATIVE INSTRUCTIONS FOR SENDING ACCESS, ERASURE, CORRECTION, AND PORTABILITY REQUESTS].

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us via our email team@jokergreeting.com or you may send a letter to 360 E 1st Street, Box, 306, Tustin, CA 92780. 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Last updated: June 21, 2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/

To ship to a friend, scroll down to Send Personalized Gift and select "Send as Gift".